Frequently Asked Questions
General Enquiries
Registration and My Account
- How old do I need to be to be able to play?
- How do you save my personal details?
- May I play with more than one account?
- Can more than one family member in the same household have an account? Can my friend and I play from the same computer?
- I have lost my login details, what can I do?
- How can I update my personal details?
- While trying to register my betting account I receive the message about my details registered in the system.
Deposit Money
- How do I make a deposit to my account?
- Is it secure to use a credit card?
- What deposit methods do you offer?
- I have problems to deposit money to my account what should I do?
Withdraw Money
- How do I make a withdrawal?
- What withdrawal methods do you offer?
- I have problems to withdraw money to my account what should I do?
Contact Us
Couldn't get answers to your questions?
General Enquiries
What is eMahjong?
eMahjong is a new game site. We want to bring you the best game experience possible.
By giving you the safest and best quality game available. Our Mahjong client has been developed for over two years and is constantly improved. You should be able to relax and enjoy yourself while having the oportunity to make money at the same time.
How can you ensure the integrity of your games?
eMahjong is a new game site. We want to bring you the best game experience possible.
By giving you the safest and best quality game available. Our Mahjong client has been developed for over two years and is constantly improved. You should be able to relax and enjoy yourself while having the oportunity to make money at the same time.
What are your terms of service?
eMahjong is a new game site. We want to bring you the best game experience possible.
By giving you the safest and best quality game available. Our Mahjong client has been developed for over two years and is constantly improved. You should be able to relax and enjoy yourself while having the oportunity to make money at the same time.
Registration and My Account
How old do I need to be to be able to play?
eMahjong is a new game site. We want to bring you the best game experience possible.
By giving you the safest and best quality game available. Our Mahjong client has been developed for over two years and is constantly improved. You should be able to relax and enjoy yourself while having the oportunity to make money at the same time.
How do you save my personal details?
eMahjong is a new game site. We want to bring you the best game experience possible.
By giving you the safest and best quality game available. Our Mahjong client has been developed for over two years and is constantly improved. You should be able to relax and enjoy yourself while having the oportunity to make money at the same time.
- How do I make a deposit to my account?
- Is it secure to use a credit card?
- What deposit methods do you offer?
- I have problems to deposit money to my account what should I do?
May I play with more than one account?
For security reasons, we allow only one account per player.
Can more than one family member in the same household have an account? Can my friend and I play from the same computer?
Absolutely! Each player is only allowed one player account. Two people can play at the same time from the same household, but not at the same table. This is a way to ensure that collusion is not occurring.
I have lost my login details, what can I do?
If you have lost your password or username, please contact our support team. Click here
How can I update my personal details?
Make sure that you are logged in to My Account pages.
- Click on Account
- Click on Personal details
- Now change the details if required
- Click the change button to save your updated details
While trying to register my betting account I receive the message about my details registered in the system.
If you receive such a message, please contact our support team by sending an email by contact form with both your personal and address details. This will help to verify whether your account has been registered before.
Deposit Money
How do I make a deposit to my account?
Login to your my account pages and click on the deposit tab.
Is it secure to use a credit card?
You can use your credit card in total confidence as all details are stored on a secure server protected by the latest firewall systems.
What deposit methods do you offer?
- Debit and Credit cards
Regular VISA and MasterCard cards are accepted. Visa Electron debit cards are also accepted but it’s up to the discretion of the issuing bank if such cards can be used for internet purchases.
- Neteller
Neteller is an online money wallet. You can withdraw and deposit to and from your account using Neteller.
Neteller deposit/withdrawal is available in USD.
Minimum deposit amount 10 USD or the equivalent in other currencies. The amount deposited is credited to your betting account instantly. Deposits which have been done through Neteller must have been turned over at least once before a withdrawal can be made or a fee will be charged.
We do not apply an extra charge for this service. For further information please visit www.neteller.com
- Moneybookers
Moneybookers is an online money wallet. You can withdraw and deposit to and from your account using Moneybookers. Moneybookers deposit/withdrawal is available in USD.
Minimum deposit amount USD10.
The amount deposited is credited to your betting account instantly. Deposits which have been completed through Moneybookers must have been turned over at least once before a withdrawal can be made or a fee will be charged. We do not apply an extra charge for this service.
For further information please visit www.moneybookers.com
- Icash
- Scratch/Voucher card
I have problems to deposit money to my account what should I do?
Please contact our customer support team. Click here
Withdraw Money
How do I make a withdrawal?
Login to your my account pages and click on the withdrawal tab and follow the instructions.
What withdrawal methods do you offer?
- Visa
Debit/Credit Card
We do withdrawal to VISA credit/debit card. This option is available to withdraw using the same credit card as for all your previous deposits. If you use more than one credit card, you will have the option to withdraw on the card with which you made the most deposits in the previous 3 months. This also applies to those who have only one credit card.
Normal bank clearing arrangements apply (3-5 banking days). Some banks may impose their own charges for receiving funds, which we are unable to cover. Please check with your bank for details. Withdrawal is only available to VISA credit/debit card.
- Neteller
Neteller is an online money wallet. You can withdraw and deposit to and from your account using Neteller.
Neteller deposit/withdrawal is available in USD. Minimum withdrawal is $10 amount and maximum is $1000 a day. Deposits which have been completed through Neteller must have been turned over at least one time once before a withdrawal can be made or a fee of 3.9% will be charged.
For further information please visit www.neteller.com
- Moneybookers
Moneybookers is an online money wallet. You can withdraw and deposit to and from your account using Moneybookers. Moneybookers deposit/withdrawal is available in USD. Minimum withdrawal is $10 amount and maximum is $1000 a day. Deposits which have been done through Moneybookers must have been turned over at least once before a withdrawal can be made or a fee will be charged.
For further information please visit www.moneybookers.com
- Icash
- Scratch/Voucher card
I have problems to withdraw money to my account what should I do?
Please contact our customer support team. Click here
